Last updated November 14, 2024
Manufacturing Process and Order Confirmation
At Trendy Order, our commitment to quality and customer satisfaction begins with a precise and transparent manufacturing approach. When you place an order for our made-to-order furniture, our manufacturing process officially commences within 5 days after order confirmation. During this initial phase, our team meticulously prepares to transform your custom furniture design into a high-quality, personalized product.
Manufacturing Timeline
- Production Initiation: Within 5 days of order confirmation
- Total Manufacturing Period: 5 to 20 working days
- Exclusions: Public holidays and Sundays
- Delivery Timeline: Will be specifically informed to you after order confirmation
Communication Commitment
We understand the importance of keeping our customers informed throughout the manufacturing journey. Therefore:
- Our team will communicate the exact expected delivery date to you via WhatsApp after order confirmation
- Regular updates will be provided through WhatsApp
- Progress images will be shared to ensure transparency
Payment and Financial Terms
Payment Flexibility
Understanding the investment involved in custom furniture, we offer a flexible payment structure. For large furniture and high-ticket items, we provide a partial Cash on Delivery (COD) option. Customers can pay 40% of the total amount in advance, with the remaining 60% payable upon delivery. This approach provides financial comfort and reduces upfront monetary commitment.
Cancellation Policy
We have a structured cancellation policy to protect both our customers and our craftsmanship:
- Initial 24-Hour Window: Customers can cancel their order without any penalties within the first 24 hours.
- Post 24-Hour Cancellation:
- Cancellations after 24 hours are subject to specific conditions
- If we cannot source materials for your specific product, we offer a complete refund without deductions
- In other scenarios, cancellation may incur:
- 2.5% payment gateway fees
- 20% to 40% of the order value (applicable only in exceptional circumstances)
Delivery and Logistics
Shipping Partners
We collaborate with premier courier services including Blue Dart, DTDC, and our dedicated delivery partners. For locations near our distribution centers or for high-value orders, we may utilize our own transportation services to ensure safe and timely delivery.
Delivery Expectations
We require customer participation to ensure a smooth delivery experience:
- Customers must be available at the delivery address
- A video recording of the delivery is mandatory to document the product’s condition
- In case of transportation damages, we offer compensation or product replacement
Delivery Challenges
If a customer is unavailable during the initial delivery:
- We will attempt redelivery on the next business day
- If repeated attempts fail, the product will be returned to our warehouse
- The customer will be responsible for:
- Forward transportation costs
- Return to origin (RTO) charges
- Reshipment expenses
Product Quality and Representation
Visual Accuracy
Our product images are carefully crafted using professional lighting and advanced 3D rendering software. While we guarantee 99% visual similarity, slight variations in fabric color and minor design elements may occur due to technical limitations.
Warranty Specifications
- Sheesham and Teak wood furniture come with a 3-5 year warranty
- Warranty is subject to specific weather and liquid exposure conditions
Financing Options
No Cost EMI
- Available for orders exceeding ₹10,000
- Tenure options: 3 and 6 months
- Supported payment gateway: Cashfree
- Eligible bank cards: ICICI, HDFC, AU, Kotak
Final Considerations
We emphasize transparency and clarity in our policy. Our goal is not to complicate the purchasing process but to provide a straightforward, customer-centric experience. We encourage customers to carefully review all details before placing an order.
Disclaimer: The mentioned manufacturing and delivery timelines are estimates. In rare circumstances, we may require up to an additional 10 days to ensure the highest quality of our custom furniture.
Note: This policy is subject to change without prior notice. Please refer to the latest version on our website.
Support Email: Support@trendyorder.in
Contact Number: +91-7409847114
